CUSTOMER SATISFACTION SURVEY ON TNB SERVICES IN THE IMPLEMENTATION OF FEED-IN TARIFF (FiT) SYSTEM

CUSTOMER SATISFACTION SURVEY ON TNB SERVICES IN THE IMPLEMENTATION OF FEED-IN TARIFF (FiT) SYSTEM   

KAJIAN KEPUASAN PELANGGAN KE ATAS PERKHIDMATAN TNB DALAM PELAKSANAAN  SISTEM TARIF GALAKAN (FiT)

Dear Sir/Madam,

Universiti Tenaga Nasional (UNITEN) has been appointed by Tenaga Nasional Berhad (TNB) to measure customers’ satisfaction towards TNB services in the implementation of Feed-in-Tariff (FiT) System. 
Attached is the softcopy of our survey questions. If you are familiar with the whole FiT system, kindly answer all sections. 

Therefore, we are conducting a survey with the aim of getting feedback from all parties involved in the implementation of FiT system i.e. the RE provider (FiAH), Consultants, and Service Providers. 

We strongly believe your input will help TNB  provides better service to their customers.

However, if you are less familiar with the system, kindly answer  Section A, Section B15-B18 and Section E ONLY.

To make it easier for you to answer the survey, we are using the word file. If you choose to answer the question through email,  below are the instructions:

i-  Please type ‘X’ if the questions require you to choose one of the given options.
ii- For Likert-scale questions, please highlight the scale that you want to choose.
iii-If there is a need for you to type your reason/comments, please use the space provided.
iv-Once you have completed the survey, please save the file and email it to Hayati@uniten.edu.my

Thank you again for your great support. If you have any query, do send an email to me.

Download the Survey Form Here.

Best regards.

Dr. Norhayati Mat Husin
Project Leader
College of Business Management & Accounting
UNITEN

Dialogue Session with SEDA Malaysia on Solar Photovoltaic (PV) Individual Applications (Update on New Queue System) 2014 & 2015

Dialogue Session with SEDA Malaysia on Solar Photovoltaic (PV) Individual Applications (Update on New Queue System) 2014 & 2015

SEDA Malaysia will organized a half day dialogue session on Solar Photovoltaic (PV) individuals application (update of New Queue System) for projects located in Peninsular Malaysia, Sabah and WP Labuan. We wish to cordially extend a personal invitation for you to join this briefing with details as below:             Venue:                    Perdana Ballroom, Palm Garden Hotel, IOI Resort Putrajaya             Date   :                    6th June 2014             Time   :                   9.00 a.m – 11.30 a.m             Registration Fee:  FREE For registration, please click HERE

Assigning of Quota to the first 1000 successful applicants for 2014 Solar Malaysia FIT SEDA

Congratulations to those successful applicants !

 Assigning of Quota to the first 1000 successful applicants for 2014 Solar Malaysia FIT SEDA

On 27th May 2014, while service providers were applying for queue numbers for individual applications, the e-FiT online system had to be suspended at 1.17 pm because of technical problems which were initially suspected to be linked to a Distributed Denial of Service (DDOS) attack. However, investigations have revealed the problem was due to too many applicants trying to log-in, resulting in intense network congestion. As such, the Authority would like to confirm that the data in the e-FiT online system was not compromised in any way. At the point of system suspension, more than 1000 queue numbers were successfully allocated to the FiA applications based on first-come-first-serve basis. Quota will be assigned to the first 1000 queue numbers amounting to a total capacity of approximately 8 MW by today (29th May 2014). The remaining queue numbers which did not manage to secure any quota will be given priority in the next quota release, as would the remaining individual applications which did not secure any queue number. For future allocation of queue numbers, SEDA Malaysia is considering using a computerised balloting system to prevent recurrence of the traffic congestion and resulting technical problems.  The balloting is proposed to be conducted by a neutral third party, under public observation, to ensure transparency. http://www.seda.gov.my/?omaneg=00010100000001010101000100001000000000000000000000&y=45&s=3828

Next round of FiT quota allocation next month

Next round of FiT quota allocation next month

Updated: Saturday April 12, 2014 MYT 7:38:38 AM 

K.K.Kong of EcoSensa Technologies Sdn Bhd (1st from left), Badriyah (second from right) and Ali (3rd from right) with participants at a briefing yesterday.

PUTRAJAYA: The next round of feed-in-tariff (FiT) quota allocation for homeowners and small-scale renewable energy (RE) projects, that includes biogas and mini-hydro, will start from May 2.

The Sustainable Energy Development Authority Malaysia (SEDA) will also allow, for the first time, community places such as schools, mosques, churches and welfare homes to apply for FiT quotas.
“We expect to receive about 100 applications from the community category,” Seda chief executive officer Datin Badriyah Abdul Malek told reporters on the sidelines of a briefing.

Previously, this group had to compete for quotas in the commercial category.

Seda has allocated a quota of five megawatts this year for the community category, with maximum size of 24 kilowatts per site.
Seda is offering 65 MW in RE quota for 2014.
More than half of the allocation is reserved for solar. The four RE resources that are eligible for FiT are biogas, biomass, small hydropower and solar photovoltaic.
The FiT programme is funded by electricity consumers who contribute 1% of their total power bill towards the Renewable Energy Fund.
To improve efficiency, the fund plans to stop paying the additional 26 sen per kilowatt incentive that was previously enjoyed by homeowners who replaced their rooftops with special solar panels.
“Seda is seriously considering to totally remove this particular bonus for the installation of solar PV as building materials or also known as building integrated photovoltaic next year,” said chief operating officer Dr Ali Aska Sher Mohamad.
 

Construction : http://www.thestar.com.my/Business/Business-News/2014/04/12/Next-round-of-FiT-quota-allocation-next-month/

For more info, kindly email to "solar @ ecosensa.com" or visit http://solar.ecosensa.com

FiT dapat sambutan hebat

FiT dapat sambutan hebat

Oleh Siti A’isyah Sukaimi sitiaisyah@hmetro.com.my
12.Apr.2014

Ketua Pegawai Eksekutifnya Datin Badriyah Abd Malek berkata, peruntukan kuota sebanyak 5 MW yang diperkenalkan tahun ini merangkumi institusi pendidikan awam, rumah ibadat serta rumah kebajikan di seluruh negara. “Kita menjangkakan menerima kira-kira 100 permohonan bagi kategori berkenaan daripada kumpulan itu. “Langkah memperkenalkan kategori baru ini dibuat selepas kita menerima banyak permintaan daripada pihak berkenaan yang mahu terbabit dengan FiT,” katanya ketika ditemui media selepas taklimat berkenaan permohonan bagi FiT 2014, di sini, semalam. Hadir sama, Ketua Pegawai Operasi SEDA Malaysia Dr Ali Askar Sher Mohamad.
Pada 2 April lalu, Kementerian Tenaga, Teknologi Hijau dan Air (KeTTHA) mengumumkan permohonan kelulusan FiT untuk Semenanjung, Sabah dan Wilayah Persekutuan Labuan boleh dibuat bermula 2 Mei ini.

Menterinya Datuk Seri Dr Maximus Ongkili dilaporkan berkata, jumlah kuota FiT diperuntukkan untuk operasi komersial pada akhir tahun ini adalah 65 MW meliputi sumber tenaga boleh diperbaharui (RE) seperti biogas, biomas, biomas (sisa pepejal), hidro kecil, fotovoltaik solar (PV) bagi individu, solar PV untuk bukan individu dan satu kategori baru solar PV bagi masyarakat.

Badriyah berkata, permintaan yang semakin meningkat itu disebabkan ia boleh dijadikan sebagai sumber kewangan tambahan kepada institusi masing-masing. Sebelum ini, Badriyah berkata, kelompok bagi kategori komuniti terpaksa bersaing dengan kategori komersial yang mempunyai latar belakang kewangan lebih kukuh berbanding mereka. “Kita mendengar rungutan daripada mereka berhubung persaingan sengit yang dihadapi dengan kategori komersial. Mengambil kira perkara ini, kita mengasingkan mereka dengan memperkenalkan kategori baru. “Malah, bukan semua permohonan boleh diluluskan sewenang-wenangnya untuk memasuki semua kategori. Mereka perlu memenuhi peraturan dan semua perkara yang dikehendaki dalam syarat permohonan,” katanya. Sementara itu, beliau berkata, kapasiti maksimum yang akan diberikan kepada setiap permohonan daripada komuniti adalah 24 KW (kilowatt) bagi setiap tapak solar fotovoltan. “Kita meletakkan maksimum 24 KW kerana tidak mahu mereka membuat perniagaan daripada itu,” katanya.

http://www.hmetro.com.my/myMetro/articles/FiTdapatsambutanhebat/Article/index_html
http://www.hmetro.com.my/myMetro/articles/FiTdapatsambutanhebat//Article/article_print

For more info, kindly email to "solar @ ecosensa.com" or visit http://solar.ecosensa.com

電力收購制增社區配額‧政府學校可產電開源

電力收購制增社區配額‧政府學校可產電開源
2014-04-11 17:34

 

大馬永續能源發展機構主辦再生能源電力收購制匯報會，向出席者講解申請配額程序；左一起为K.K.Kong of EcoSensa Technologies Sdn Bhd， 右二起為芭麗雅馬力及阿里阿斯卡。（圖：星洲日報）

（布城11日訊）再生能源電力收購制（Feed In Tariff）配額從5月2日起開放申請，今年將增設社區配額給各源流學校包括獨中、宗教場所及福利機構等申請，協助減輕負擔。

大馬永續能源發展機構（SEDA）首席執行員拿汀芭麗雅馬力指出，社區單位原本歸納在商業配額組別，惟難以和商用業者競爭，因此，他們決定將學校、宗教場所及福利機構劃分出來。

她說，今年新批准的社區配額共有5兆瓦mw），每個單位申請最高不超過24千瓦（kw），並開放給國小、國民型小學、宗教小學、國中、國民型中學、寄宿學校、技職學校及國民宗教中學申請。

她說，禮拜場所包括清真寺、教堂及寺廟，還有註冊福利院如孤兒院、療養院及老人院，也可提出申請。

不開放國際學校申請

不過，她表示，社區配額不開放給國際學校申請，至於私人學校則胥視條款，如果財務狀況穩定則不獲考慮，因為這主要作為相關機構額外收入，協助減輕營運成本的負擔。

“大部份申請者都希望藉此減輕營運成本的負擔，我不認為財務狀況穩定的機構需要額外收入。”

她今日出席由大馬永續能源發展機構主辦的再生能源電力收購制匯報會後，受詢時如是指出。

政府今年共提供65兆瓦電力收購制配額給西馬、東馬沙巴和納閩直轄區申請，其中，太陽能光伏個 人配額為10兆瓦、商業配額（高達425千瓦）為10兆瓦、商業配額（425千瓦以上至1兆瓦）為15兆瓦、社區配額為5兆瓦、沼氣（biogas）配額 為10兆瓦及生物質（biomass）配額為15兆瓦。

芭麗雅馬力預料再生能源電力收購制配額開放申請後，太陽能光伏個人配額可接獲逾2千個申請，而商業配額或有1千個申請，至於社區配額則約100個。

個人配額申請超額

她直言，個人配額的申請讓人鼓舞，甚至會出現超額現象，不過，今年至2017年有很多配額供申請。

她指出，在此之前，配額完了就不允許提呈申請，但現在所有申請者都有機會，“如果有2千人提呈申請，我們將發出2千個編號，而今年申請不到配額的，來年還有新配額供申請。”

出席者包括大馬永續能源發展機構首席營運員阿里阿斯卡等。

（星洲日報） http://news.sinchew.com.my/node/359373?tid=1

For more info, kindly email to "solar @ ecosensa.com" or visit http://solar.ecosensa.com

 

Additional 65MW of renewable energy production under FiT up for grabs at 2 May 2014

FIT RATE SEDA 2014, 2015, 2016, 2017

Published: Thursday April 3, 2014 MYT 12:00:00 AM 

http://www.thestar.com.my/Business/Business-News/2014/04/03/Additional-65MW-of-RE-under-FiT-up-for-grabs-from-May-2/

PETALING JAYA: Come May 2, a quota of an additional 65MW of renewable energy (RE) will be up for grabs for parties wanting to produce this under the feed-in-tariff (FiT) programme for 2014. The quota for 2015 is being increased to 109MW.

This is according to a statement by Energy, Green Technology And Water Minister Datuk Seri Dr Maximus Ongkili, who said the quota release for 2014 marked an important milestone in the implementation of the FiT mechanism as Sabah and Labuan would be participating in the mechanism for the first time.

He reiterated that the RE sources that fall under the FiT include biogas, biomass, biomass (solid waste), small hydro and solar photovoltaics (PV).

Of the 65MW total RE quota of 2014, more than half of the allocation is for solar PV. Biogas and biomass would be allocated 10MW and 15MW respectively for 2014.

SEDA has also announced that the RE quota for 2016 will be 190MW while for 2017 it will be 196MW. Maximus added that projects under the FiT had generated 2% of the country’s total generating capacity.

This is based on 537.97MW of RE capacity approved under the FiT since 2010, compared with the country’s total electricity generating capacity of 27,179MW in the same period.

“Our target is for RE to constitute 5% of the energy mix in 2015,” said Maximus.

Meanwhile, further refinements have been made to the FiT quota application process for large-scale solar PV exceeding 425kW.

Application for this category must be submitted manually to Seda. The application must comply with all existing requirements under the e-FiT system as well as other conditions that will be disseminated by Seda through its website and stakeholders engagement workshops.

The minister said that as at end-February 2014, RM4.8mil has been paid out to biogas, RM4.86mil to small hydro, RM37.8mil to biomass and RM40.9mil to solar PV.

For more info, please call +60380791980 or email solar @ ecosensa.com or visit http://solar.ecosensa.com Malaysia Solar Company - EcoSensa Technologies Sdn Bhd