Friday 30 May 2014

CUSTOMER SATISFACTION SURVEY ON TNB SERVICES IN THE IMPLEMENTATION OF FEED-IN TARIFF (FiT) SYSTEM

CUSTOMER SATISFACTION SURVEY ON TNB SERVICES IN THE IMPLEMENTATION OF FEED-IN TARIFF (FiT) SYSTEM   

KAJIAN KEPUASAN PELANGGAN KE ATAS PERKHIDMATAN TNB DALAM PELAKSANAAN  SISTEM TARIF GALAKAN (FiT)

Dear Sir/Madam,

Universiti Tenaga Nasional (UNITEN) has been appointed by Tenaga Nasional Berhad (TNB) to measure customers’ satisfaction towards TNB services in the implementation of Feed-in-Tariff (FiT) System. 
Attached is the softcopy of our survey questions. If you are familiar with the whole FiT system, kindly answer all sections. 

Therefore, we are conducting a survey with the aim of getting feedback from all parties involved in the implementation of FiT system i.e. the RE provider (FiAH), Consultants, and Service Providers. 

We strongly believe your input will help TNB  provides better service to their customers.

However, if you are less familiar with the system, kindly answer  Section A, Section B15-B18 and Section E ONLY.

To make it easier for you to answer the survey, we are using the word file. If you choose to answer the question through email,  below are the instructions:

i-  Please type ‘X’ if the questions require you to choose one of the given options.
ii- For Likert-scale questions, please highlight the scale that you want to choose.
iii-If there is a need for you to type your reason/comments, please use the space provided.
iv-Once you have completed the survey, please save the file and email it to Hayati@uniten.edu.my

Thank you again for your great support. If you have any query, do send an email to me.

Download the Survey Form Here.

Best regards.

Dr. Norhayati Mat Husin
Project Leader
College of Business Management & Accounting
UNITEN

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