CUSTOMER SATISFACTION SURVEY ON TNB SERVICES IN THE IMPLEMENTATION OF FEED-IN TARIFF (FiT) SYSTEM

CUSTOMER SATISFACTION SURVEY ON TNB SERVICES IN THE IMPLEMENTATION OF FEED-IN TARIFF (FiT) SYSTEM   

KAJIAN KEPUASAN PELANGGAN KE ATAS PERKHIDMATAN TNB DALAM PELAKSANAAN  SISTEM TARIF GALAKAN (FiT)

Dear Sir/Madam,

Universiti Tenaga Nasional (UNITEN) has been appointed by Tenaga Nasional Berhad (TNB) to measure customers’ satisfaction towards TNB services in the implementation of Feed-in-Tariff (FiT) System. 
Attached is the softcopy of our survey questions. If you are familiar with the whole FiT system, kindly answer all sections. 

Therefore, we are conducting a survey with the aim of getting feedback from all parties involved in the implementation of FiT system i.e. the RE provider (FiAH), Consultants, and Service Providers. 

We strongly believe your input will help TNB  provides better service to their customers.

However, if you are less familiar with the system, kindly answer  Section A, Section B15-B18 and Section E ONLY.

To make it easier for you to answer the survey, we are using the word file. If you choose to answer the question through email,  below are the instructions:

i-  Please type ‘X’ if the questions require you to choose one of the given options.
ii- For Likert-scale questions, please highlight the scale that you want to choose.
iii-If there is a need for you to type your reason/comments, please use the space provided.
iv-Once you have completed the survey, please save the file and email it to Hayati@uniten.edu.my

Thank you again for your great support. If you have any query, do send an email to me.

Download the Survey Form Here.

Best regards.

Dr. Norhayati Mat Husin
Project Leader
College of Business Management & Accounting
UNITEN

Dialogue Session with SEDA Malaysia on Solar Photovoltaic (PV) Individual Applications (Update on New Queue System) 2014 & 2015

Dialogue Session with SEDA Malaysia on Solar Photovoltaic (PV) Individual Applications (Update on New Queue System) 2014 & 2015

SEDA Malaysia will organized a half day dialogue session on Solar Photovoltaic (PV) individuals application (update of New Queue System) for projects located in Peninsular Malaysia, Sabah and WP Labuan. We wish to cordially extend a personal invitation for you to join this briefing with details as below:             Venue:                    Perdana Ballroom, Palm Garden Hotel, IOI Resort Putrajaya             Date   :                    6th June 2014             Time   :                   9.00 a.m – 11.30 a.m             Registration Fee:  FREE For registration, please click HERE

Assigning of Quota to the first 1000 successful applicants for 2014 Solar Malaysia FIT SEDA

Congratulations to those successful applicants !

 Assigning of Quota to the first 1000 successful applicants for 2014 Solar Malaysia FIT SEDA

On 27th May 2014, while service providers were applying for queue numbers for individual applications, the e-FiT online system had to be suspended at 1.17 pm because of technical problems which were initially suspected to be linked to a Distributed Denial of Service (DDOS) attack. However, investigations have revealed the problem was due to too many applicants trying to log-in, resulting in intense network congestion. As such, the Authority would like to confirm that the data in the e-FiT online system was not compromised in any way. At the point of system suspension, more than 1000 queue numbers were successfully allocated to the FiA applications based on first-come-first-serve basis. Quota will be assigned to the first 1000 queue numbers amounting to a total capacity of approximately 8 MW by today (29th May 2014). The remaining queue numbers which did not manage to secure any quota will be given priority in the next quota release, as would the remaining individual applications which did not secure any queue number. For future allocation of queue numbers, SEDA Malaysia is considering using a computerised balloting system to prevent recurrence of the traffic congestion and resulting technical problems.  The balloting is proposed to be conducted by a neutral third party, under public observation, to ensure transparency. http://www.seda.gov.my/?omaneg=00010100000001010101000100001000000000000000000000&y=45&s=3828